Frequently Asked Questions

When can I expect to receive my order?

The average delivery time is 7 to 14 business days. Our products are shipped directly from the supplier. Thanks to this unique business model, we save significantly on storage and transportation costs, which allows us to offer our products at lower prices than our competitors—while still providing free shipping.

The estimated delivery time has passed—where is my order?

In most cases, orders arrive within the estimated delivery time. However, occasional delays can occur during the shipping process. You can check the status of your order using the following link: [Tracking Link].
If your order has not arrived within 3 days after the expected delivery date, please contact us.

Some products are missing from my delivery. How is this possible?

We work with multiple suppliers, which means that items from the same order may be shipped separately. If some products are missing, you will usually receive them within 2–3 days. We apologize for any inconvenience.

What are the shipping costs?

We cover the shipping costs! That means all your orders are delivered free of charge.

Can I cancel an order?

Yes, absolutely! However, since our orders are sent directly to our suppliers, it’s possible that shipping has already begun. If your order has already been shipped, unfortunately we will no longer be able to cancel it.

I’m not satisfied with my order. Can I return it?

Yes, you can! Please see our Refund Policy for more information.